PCE Return Policy

Last Updated: 4/11/2025

Thank you for choosing Pressure Cleaning Equipment. We’re committed to providing exceptional products and support to ensure your experience is a success.

If you ever need to return an item, don’t worry—we’ve got you covered. Please review our return guidelines below:

Return Authorization

No returns will be accepted without a Return Material Authorization (RMA) number. To obtain an RMA and return instructions, please call our Customer Support team. Returns without authorization may be refused or significantly delayed.

Unopened Merchandise

You may return any unopened product within 30 days of delivery for a full refund. Return shipping must be purchased directly via UPS or FedEx. Using non-approved carriers can cause delays or damage that affect refund processing.

If your item included free shipping, the actual cost of outbound shipping will be deducted from your refund.

Opened Merchandise

Products that have been opened but not used may be returned within 30 days of delivery and are subject to a 25% restocking fee to cover inspection, cleaning, and repackaging costs.

Opened items must be returned in salable condition, with original packaging and materials included.

Important: Do not return used or installed equipment without speaking to us first.

Engine-Powered Equipment

Once fueled or oiled, gas-powered equipment cannot be returned due to federal shipping regulations. If your unit has been fueled, it must be taken to a manufacturer-authorized service center for potential repair under warranty.

Factory Direct & Special Order Items

Items shipped directly from the manufacturer may be returned only with manufacturer approval. If approved, you may be responsible for round-trip shipping charges and up to a 25% restocking fee.

Custom-built or non-stock items are non-returnable.

Cancelled Orders

Orders that have already shipped cannot be canceled. If you refuse delivery of a non-damaged item, you will be responsible for an Order Return Fee, which includes freight carrier charges to return the product to us.

Installed Products

Installed products are not eligible for return. Damage caused by improper installation is the responsibility of the installer or purchaser. Warranty coverage is at the discretion of the manufacturer.

Damaged Products

Inspect all deliveries carefully before signing for your shipment.

  • If damage is obvious, refuse delivery and call us immediately.
  • If you suspect concealed damage, note “Possible Freight Damage” on the delivery receipt.
  • Do not discard packaging until your inspection is complete.

Failure to notate potential damage may limit your ability to file a freight claim.

Defective Products

Please test your product within 15 days of delivery. If you suspect a defect, contact us or the manufacturer immediately. Most issues can be resolved quickly with technical support.

If your product is confirmed to be defective and is still under warranty, we offer the following options:

  • Free replacement of the defective product, subject to availability
  • Full refund to your original method of payment if a replacement is not preferred or not available

Defective items may require return to our facility or the manufacturer for inspection. In such cases, a Return Material Authorization (RMA) will be issued along with return instructions. In approved cases, we may provide a prepaid return shipping label.

All defective product returns must include original packaging, parts, and accessories. Please have your model and serial number ready when contacting support.

Exchanges

We accept exchanges for defective products only. If your product is found to be defective and still under warranty, you may request an exchange for a replacement unit of the same model, subject to availability.

To initiate an exchange, please contact our Customer Support team to obtain a Return Material Authorization (RMA). Exchanges must follow the same conditions as our defective product return policy, including packaging requirements and return authorization. Products that have been used, installed, or altered are not eligible for exchange unless otherwise approved.

Exchanges for non-defective items are not offered at this time.

Holiday Return Extension

Orders placed between November 1 and December 31 are eligible for extended returns until January 31 of the following year. All other return conditions listed above still apply, including the requirement for an RMA and product condition guidelines.

Need Help?

Contact our friendly team at 800-439-4465 or email support@pressurecleaningequipment.com

We’re here to help you power through every job—with confidence.

Important Notes

  • Returns must be shipped with adequate packing to prevent damage.
  • Refunds will be processed within 10–15 business days after inspection and approval.
  • PCE reserves the right to refuse returns that do not meet these guidelines.